Delivery, Returns & General Information

Delivery Times

All of our made to measure goods are delivered in an estimated time of 7 working days to mainland UK customers. For customers outside the mainland UK, the time of delivery might be longer, depending on the length of the time for shipping. If you would like to find out an update on your delivery, please contact us either by visiting the contact us page or by calling head office.

Delivery Fees

UK Mainland Deliveries

Carriage price is charged at £8.95 for delivery to mainland UK on all orders under £300. UK Mainland Delivery is Free on all orders for made to measure curtains and blinds over £300.00..

Non-UK Mainland Deliveries

Carriage price for Northern Ireland and Isle of Wight is charged at £15. For Southern Ireland, Channel Isles, Isle of Man, and Scottish Highlands, carriage price is charged at £25. In both cases, all orders above £500 will be free.

Returns & Replacements

If you would like to return an item to us then please head across to our contact us page and submit a contact form request. Once submitted a member of the team will be in touch within 48 hours in which we shall investigate the return further for you.

Ordering

Ordering on our website is simple and effortless. We have gone the extra mile in trying to ensure that the service and communication you receive from us is 1st class. Every order enters our ordering system, in which any members of our staff can track / trace for you. It only requires a simple phonecall to head office.

Payment, Pricing & Promotions

We regularly run prices and promotions on our website to ensure that we move along with the trends. Whether that be coupon codes in our email marketing send-outs or stock that needs to be shifted due to new styles, patterns or designs coming into the market, then we can help out. Simply check back on a regular basis to see when we're running promotional events and also like, share and follow our Facebook / Twitter / Google+ pages!